The top reasons for using these comparisons are:
• Finding the best deal – 85%
• Price comparison – 83%
• Reduce costs or outgoings – 79%
• View which companies offer the policy needed – 69%
• Switch suppliers – 67%
Sticking with an existing provider can be a signal of apathy, of demanding roles or little time rather than an indication of good service and best value.
“Many organisations would rather avoid the time and effort involved with changing supplier whilst the company involved is providing an adequate service. Buy why should companies ‘settle’ for a service rather than be impressed by the work and value provided?” asks Suzanne Sells, Business Development Executive at BTR International.
Consistency is Key
Research shows that as soon as customer satisfaction falls to 80% or less, clients are willing to consider alternative suppliers.
Across all of BTR International’s contracts, our customer satisfaction score is 98%. “We are proud of our consistent performance,” says Suzanne. “This means that we never take our existing clients for granted and have a great deal to offer new contacts.”
She explains: “An informal discussion doesn’t need to be time consuming, yet it can generate a wealth of ideas to consider.”
Do you have time for an informal discussion about your international relocation requirements? There’s no obligation involved and it could be very enlightening!
Sources: pwc, mintel, B2B International