Liability

Relax

BTR will transport your valued household effects utilising one or more of the various modes of transit, be it road, sea or air. Special containers/vehicles will be utilised during the course of the move, during which they may pass through seaports, air cargo terminals or ferry ports.

Some countries will insist on Customs/police inspections according to local legal jurisdictions; with this mind BTR will professionally pack your valued possessions taking every precaution. Great care will also be taken in selecting the safest and best routing. It is essential therefore that you have peace of mind knowing that claims, should they arise, would be settled without regard of how it happened or who was at fault.

We do things differently - Clause 4 of our contract clearly sets out our responsibility to you, and clause 11 sets out the restrictions and conditions of our liability commitment.

We will look after your goods to the very best of our ability. Unfortunately, accidents do occasionally happen, and if we do damage or lose any of your goods, then we will be responsible.

If your claim is justified and reasonable, you will receive 100% of it.

There are some types of goods which we will not carry, and for which we cannot accept liability, and there are some circumstances which we cannot accept liability for.

What You Need To Do:

In order for us to accept responsibility under our Standard Liability Commitment, you must tell us the value of your goods and complete a valuation form. We cannot be expected to accept responsibility if we do not know what the value is. If you don’t give us a valuation on the Acceptance form, our liability will default to Limited Liability under clause 9.2