Louise was professional, personable, and caring throughout our entire process, which was not easy due to the other removals company. We had to put total faith in her and BTR to collect our belongings, unpack, inventory, repack, and ship… and upon receiving everything a couple months ago (and only now getting through it all), we are so very pleased. We had a lot of valuables such as delicate antiques that were clearly wrapped and packed with care. Louise had sent me photos of how her team came upon our things in the storage unit they collected it from (at the other company), and it was shocking how things had been haphazardly stacked on top of each other, heavy boxes smashing more fragile ones, furniture left with gouge marks. We could tell BTR did their best to treat our things with more respect and consideration, and as we have been unpacking our boxes, we have been continually impressed and appreciative of the way things have been packaged.