WHAT OUR CUSTOMER SAYS
Louise was professional, personable, and caring throughout our entire process, which was not easy due to the other removals company. We had to put total faith in her and BTR to collect our belongings, unpack, inventory, repack, and ship… and upon receiving everything a couple months ago (and only now getting through it all), we are so very pleased. We had a lot of valuables such as delicate antiques that were clearly wrapped and packed with care. Louise had sent me photos of how her team came upon our things in the storage unit they collected it from (at the other company), and it was shocking how things had been haphazardly stacked on top of each other, heavy boxes smashing more fragile ones, furniture left with gouge marks. We could tell BTR did their best to treat our things with more respect and consideration, and as we have been unpacking our boxes, we have been continually impressed and appreciative of the way things have been packaged.
Moved from London to New York
We had good experiences using BTR for 2 corporate moves so felt confident using them to ship a small quantity of personal items from Liverpool to Florida. They did not disappoint. The whole process, from quote to unpacking was very professional and stress free. Lee kept us informed throughout, and all the staff were punctual, courteous, and helpful. Whether a large corporate move or our small shipment, BTR treated both with the same careful professionalism. Thank you.